Remove selected files Download files. Also clean the scan lamp on the top of the scan head. I cleaned the glass and it worked. The mirrors on the bottom side of the scanning device. I had exactly the same problem with my OfficeJet as reported above i.

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HP Officejet All-in-One Printer How to | HP® Customer Support

Please return to the product information page and verify the numbers provided or try again later. Your instructions were very thorough and helpful. I tried officejt the glass from the inside, mailnly by the scanner head, and it worked. Also clean the inside and outside of the scanner glass pane itself.

HP Officejet 6110 scan error

Product has been exchanged: Scanner and Printing Problems. Ive tried everything but cant get the unit to get scaanning the grinding noise. The head is not registering that it is at the end of the track. Great Post Morganp Did what you said and fixed my problem Thanks – unknown. How did you remove the mirrors from the scanner head so you can clean them?

I had the same scanner failure error and cleaning as described above fixed the problem. Printer has been used very little.


The tabs are attached to a release mechanism; pull the tabs up and toward you when facing the front of the unit. Thanks, it is a great way to work around unsupport driver for this printer with window The two screws are both Pfficejet Email list of drivers.

I can’t believe just cleaning the under glass and oiling the rod worked. Please sign in to comment. Thumbs down to HP but a thousand thumbs up to all of you in this thread, except the HP guy! I had the same problem.

And the reason probably h HP wont take it back and offering you an exchange is because the unit is out of warranty hence u get days of warranty time from the date of ur purchase. When removing the four screws and pulling off the keyboard face plate, you’ll find tabs on the outer part of the glass lid facing towards you.

A good example of HP’s cynicism or dishonesty is illustrated on one of their web pages that actually tells you how to remove the scanner glass of some models. Asia Pacific and Oceania. Also appears that HP is hiding behind a warranty period of days when this model printer is in fact a lemon.


I have the same question. This process can take several minutes depending on the number of warranties being checked. If my post resolve your problem please mark it as an Accepted Solution: I unscrewed the lid and removed the glass pane from the underside of the lid. The HP Scan and Capture app works as a work around. Had just ordered a new Canon printer because my HP failed, but now it is working just great and I can cancel the order for the new printer.

This post helped me with the same problem Not sure which drivers to choose?

I couldn’t believe how much black came off of it and my printer stopped making the grinding noise!!! I cleaned the white strip its on the left side of the underside of the lid as you stand facing the offucejet of the printer. Undo all four screws.